Refund Policy

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Cancellation & Refund Policy

Booking Policy

While booking the cab, or using any services offered at the following rules apply:

A booking can be done, for a maximum of 180 days before the trip start date. On the other hand, booking can be done for a minimum of 3 hours before the trip starts time.

Booking can be done through our website at, To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip. A customer can generate an online request without paying advance as well, but the order confirmation will remain subject to My Taxi Wire giving approval for waiving advance payment requirements.

For every confirmed booking, a car will be allotted at least 8 hours before the trip (2 hours for outstation One-Way). The customer will get an email and/or SMS confirmation with the car and driver details after the allotment. Customers should carry a printout of the booking voucher or the booking confirmation SMS for identification.


In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands canceled. My Taxi Wire doesn't make any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of My Taxi Wire cabs shall not be subject to any compensation.

In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we cannot find a replacement, a full refund of the advance amount will be done.

For booking modifications, the following rules will apply:

You can modify the start and/or end date (pre-pone or post-pone) for booking without any modification fee (subject to availability of the vehicle) up to 24 hours or more before the original pickup time.

All modification requests should be communicated to us, and we will revert with the response through email, Call, What's App, or SMS. Modifications are allowed even after starting the trip, subject to availability. Such modification will be done entirely at the discretion of My Taxi Wire.

Cancellation and Refund Policy/Rules:

All the cancellation requests should be done via a phone call or through email at

In case the booking is canceled more than 24 hours or more before the pick-up time, 100% of the advance deposit will be refunded.

In case the booking is canceled within 24 hours before pick up time, 100% of the advance deposit will be deducted as penalty.

In case the cancellation is done from My Taxi Wire end due to unavoidable reasons, 100% of the advance amount will be refunded.

Refunds Rule

All refund requests are processed within 5-7 business days, and payments are always done via the original source of payment for booking the cab. The refund requests done via What’s App and SMS are not taken into consideration.

Cancellation and Returns

You may cancel the booking 24 hour prior to the time of journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 24 hours of the pick-up time, then following rules will apply:

  1. Multi Day trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.
  2. Single Day trip/ Airport transfer: No Refund will be issued to the user.
  3. Airport transfer: No Cancellation Charges if Cancelled at least 2 hours prior of pickup time.


If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at or call us at +919650694549